Upon ordering, please ensure that you understand the production & shipping times are subject to circumstances out of our control which can increase and decrease turn around times. Quality is never compromised and it is our no.1 goal to produce the highest quality components. 

Should you have an event that you would like to attend, we would recommend to only have these booked up and ready once you receive your items. All of our clients are important to us and we do not favour one over the other. Should you have additional requirements with your order, please let us know before ordering to ensure these can be met. 

 Custom Wheels

UK & International Customers

All of our wheels are made to order and will be machined to the exact specifications you provide to us. No return or refund is possible on a set of wheels that have been built to the required specification. 

If there is a defect with the wheels or blemish in the finish, you must notify us immediately and we will repair / replace and follow the necessary procedure to correct. 

Do not fit the wheels to the vehicle or fit tyres until you have checked everything fits as you would expect and ensure you are completely satisfied with everything before fitting. 

Lips / Barrels / Custom Parts

UK & International Customers

As each inner and outer wheel lip is custom machined in house on a per order basis we can not accept returns on any of these products. Please therefore double check the sizes you need before ordering. If you need assistance before ordering please check your existing inner and outer wheel lip measurements vs ours on our specification tab. If you are in any doubt whether or not our products fit your wheels, please do not hesitate to contact us so that we can offer you some guidance. 

International Customers

There are strictly no international returns. We urge international customers to double check all measurements before an order is placed. If however your are in doubt, we are here to help you through your purchase. We also have handy guides which allow customers to measure their existing inner and outer wheel lips, as well as guides to measure bolt and nut assembly hardware.

Airmext Suspension

We hope you will be delighted with your product purchased online however we understand that sometimes you may wish to return your product. Please find below details of our returns policy:

  1. You may return your product within 14 days. We reserve the right to charge a 25% restocking fee to cover card fees, time and packing costs (unless faulty).
  2. Custom made or special order items can only be returned or cancelled for a full refund if faulty. If they are returned or cancelled for any other reason, they will be subject to a 25% restocking fee.
  3. Regardless of the return reason, the buyer is responsible for return postage. On unwanted items, the buyer is also responsible for the initial postage cost.
  4. We'll notify you via email of your refund once we've received and processed the returned item. Unwanted items must be unused and in the condition they were sent. We may also charge a restocking fee. This is to prevent customers from ordering parts 'just in case' they need them. If products are not unused or in good condition, we reserve the right to withhold all or part of the refund payment. This does not affect your statutory rights.
  5. Upon receipt of the product we will check the content to ensure all parts have been returned and if so, we will authorise a credit to the account used to make the purchase. We aim to credit your account within 10 days of the product return.
  6. Where a part is missing we will contact you and advise of the charge for any missing element. We will then credit your account minus the charge. You may return the missing part however the cost of postage will be at your expense.
  7. If the product has been misused or not assembled in the proper manner, we reserve the right to withhold all or part of the refund payment. This does not affect your statutory rights.
  8. If the return is made after 14 days from order being placed, store credit only will be offered as refund.
  9. Occasionally, our suppliers may change the aesthetic appearance of the components. Therefore, some photos may be for illustration purposes only, unless the physical dimensions, measurements or settings of the product changes then accurate updates will be given as soon as practicably possible to the listings. 
  10. Electrical items may not be possible to return in certain circumstances. Air suspension ECU's can not be returned if ordered to "test" with. Various electrical sensors also carry the same non return policy from our suppliers. If you are unsure, please check with our sales team before ordering.
  11. Cancellations are not acceptable after purchase due to shipping delays or production delays. Upon purchase you accept to the unlikely possibility of delay. Shipping times and production times may vary and the current time frames are stated in on the collection pages. 

Your rights under the Distance Selling Regulations are not affected by this returns policy.